Thank you for shopping with Zamaa. We are committed to delivering your orders safely and on time. Please review our shipping policy carefully before placing an order.

1. Order Processing Time

• Orders are processed within 1–2 business days after the order is placed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak seasons or sale events, processing may take longer, and customers will be informed accordingly.

2. Shipping Methods & Delivery Time

We offer multiple shipping options depending on your location:

• Standard Shipping: Delivered within 5–7 business days.
• Express Shipping (if available): Delivered within 2–3 business days.

Please note that delivery times are estimates and may vary due to external factors such as carrier delays, weather conditions, or regional restrictions.

3. Shipping Charges

• Shipping charges are calculated based on your location and the weight of the items ordered.
• You can view the shipping charges at checkout before placing your order.
• Free shipping may be available on orders exceeding a specified amount (if you choose to offer this).

4. Shipping Destinations

We currently ship to addresses within India. If you are located outside India and would like to place an order, please contact us at Zamaa2916@gmail.com for availability and shipping rates.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS (if provided). You can use this number to monitor the status of your delivery.

6. Delayed or Lost Shipments

• If your order is delayed or missing, please contact us within 7 days of the expected delivery date.
• We will work with the carrier to track the shipment and, if necessary, initiate a refund or resend the order.

7. Damaged or Incorrect Shipments

• If you receive damaged or incorrect items, please contact us immediately at Zamaa2916@gmail.com with photos and details.
• We will arrange for a replacement or refund based on the circumstances.

8. Shipping Restrictions

• Certain items, such as customized or perishable goods, may have specific shipping terms.
• We reserve the right to refuse shipping to restricted or prohibited locations.

9. Contact Us

For any questions about shipping, tracking, or delivery issues, please reach out to us:
Email: Zamaa2916@gmail.com